Diane has leveraged available resources to develop engaging training materials, job aids, and reference guides that promote efficient learning and knowledge retention. She can anticipate needs and complete assigned tasks while supporting the department’s objectives and goals. Diane prioritizes her workload to ensure timely completion of assignments and ensures alignment with quality standards. Diane collaborates with team leaders and staff, raising questions and concerns that foster opportunities to enhance efficiencies in operational workflows amidst departmental changes and evolving team structures.