Learning experiences built for the realities of healthcare compliance.

I design scenario-based learning experiences that turn complex healthcare regulations into clear, confident action, helping health insurance teams protect member data, meet compliance standards, and perform at their best.

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Diane Wills, Instructional Designer

Diane Wills

Instructional Designer

Projects

Featured Work

PHI Under Attack eLearning title screen on a laptop

PHI Under Attack

This scenario-based eLearning experience is designed to help healthcare professionals make appropriate decisions to protect individually identifiable health information from potential data security threats.

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Computer screen displaying the Moments That Matter title screen

Moments That Matter

An AI powered member experience coaching that helps healthcare insurance customer service representatives practice empathy, de-escalation, and clear communication during emotionally charged member interactions.

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[ Coming Soon ]

Prior Authorization Performance Support Toolkit

This project showcases how instructional design can extend beyond course development to solve real workplace performance challenges. Using Human Performance Improvement (HPI) principles, I created an integrated toolkit of performance support resources, including interactive job aids, decision trees, coaching tools, microlearning, and AI-assisted guidance, to help employees apply documentation standards accurately within their daily workflow.

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Testimonials

What colleagues say about working with Diane

"Diane showcases exceptional efficiency and effectiveness in her instructional design skills by introducing innovative learning solutions that improve staff education. Her efforts streamline processes, minimize redundancy, and preserve the integrity of business processes. Diane leads her training team members on adopting new online learning formats based on adult learning theory to create engaging learning opportunities."

Nicole L.

Clinical Operations Compliance Lead

"Diane has been instrumental in developing two training modules required to meet both NCQA and CMS standards. Her attention to detail, diligence, and understanding of the requirements really stood out. Due to her efforts, we are well positioned to successfully meet our NCQA and CMS obligations. This was a complex project and she handled it with professionalism, thoughtfulness, and a commitment to excellence."

Elsie R.

Manager, Clinical Operations Compliance & Delegation

"Diane has leveraged available resources to develop engaging training materials, job aids, and reference guides that promote efficient learning and knowledge retention. She can anticipate needs and complete assigned tasks while supporting the department's objectives and goals, and collaborates with team leaders to enhance efficiencies amidst evolving team structures."

Mylene B.

Clinical Operations Auditing & Training Lead

Diane Wills outdoors, smiling
About Me

My Instructional Design Journey

While working as a respiratory therapist in a critical care environment, I discovered a passion for teaching patients and co-workers to help them learn. That interest led me to a health insurance company's training department, where I learned more about instructional design, and it inspired me to pursue a master's degree in the field. I've loved it ever since.

Why I Love Instructional Design

I love instructional design because it blends creativity with my passion for helping others learn. My medical background gives me an understanding of human learning and compassion, while my corporate experience has taught me to approach problems from multiple perspectives. I thrive on designing customized learning solutions by exploring various options and applying instructional design frameworks to create detailed, realistic, and relevant learning experiences.

What I Have to Offer

I am a passionate instructional designer who values feedback and collaboration to create effective learning solutions. I like to help stakeholders navigate change and innovate by combining their input with my expertise. With experience in leadership, project management, delegation, and mentoring, I provide successful project execution while supporting team development.

Things I Enjoy

In my free time, I enjoy cooking, crocheting, hiking, and traveling with my husband and two children.

Diane Wills
Contact

Let's build something your team will actually learn from.

If you're looking for an instructional designer who understands healthcare, compliance, and how to make complex training genuinely engaging, I'd love to hear from you.

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